Jira Service Management

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Please search our knowledge base before submitting a ticket.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"21","name":"POGS / Homework","descriptionHtml":"Please review the following resources / guides before submitting a ticket: <a href=\"https://class.perspectives.org/Resources/ContentFiles/General/Public/StudentSlider/POGSStudentUserGuide.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">POGS Student User Guide</a>, <a href=\"https://class.perspectives.org/Resources/ContentFiles/General/Public/StudentSlider/GettinghelpinPOGS.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Getting help with POGS</a>, <a href=\"https://vimeo.com/219535250\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Student Video Guide</a>","callToAction":"POGS / Homework","introHtml":"If you have IT-related issues using our online homework / grading system, submit a request here.","icon":10482,"iconUrl":"https://psplabs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10482","groups":[5],"key":""},{"id":"23","name":"Homework / POGS","descriptionHtml":"Please review the following resources / guides before submitting a ticket: <a href=\"https://class.perspectives.org/Resources/ContentFiles/General/Public/StudentSlider/POGSStudentUserGuide.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">POGS Student User Guide</a>, <a href=\"https://class.perspectives.org/Resources/ContentFiles/General/Public/StudentSlider/POGSGraderUserGuide.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">POGS Grader User Guide</a>, <a href=\"https://class.perspectives.org/Resources/ContentFiles/General/Public/StudentSlider/GettinghelpinPOGS.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Getting help with POGS</a>, <a href=\"https://vimeo.com/219535250\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Student Video Guide</a>","callToAction":"Homework / POGS","introHtml":"Help with logging into and using POGS to grade homework.","icon":10482,"iconUrl":"https://psplabs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10482","groups":[6,4],"key":""},{"id":"20","name":"Other requests","descriptionHtml":"","callToAction":"Other requests","introHtml":"","icon":10505,"iconUrl":"https://psplabs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10505","groups":[4],"key":""},{"id":"22","name":"New Staff Member","descriptionHtml":"","callToAction":"New Staff Member","introHtml":"New staff member request","icon":10493,"iconUrl":"https://psplabs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10493","groups":[4,2],"key":""},{"id":"19","name":"Feature & Improvement Suggestions","descriptionHtml":"","callToAction":"Feature & Improvement Suggestions","introHtml":"Have a new feature request or an improvement suggestion?","icon":10498,"iconUrl":"https://psplabs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[5,6,4],"key":""},{"id":"24","name":"Account / Login Issues","descriptionHtml":"Please review our <a href=\"https://psplabs.atlassian.net/wiki/spaces/PHD/pages/93126658/Login+Troubleshooting+Guide\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Login Troubleshooting Guide</a> before submitting a ticket. If that does not solve your problem, please click this link – whatismybrowser – and copy \"Your web browser's unique URL\". Then click the back button and paste the URL into the Detailed Description.","callToAction":"Account / Login Issues","introHtml":"Use this to request assistance logging into or reseting password","icon":10458,"iconUrl":"https://psplabs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[5,6,4],"key":""},{"id":"18","name":"General Support","descriptionHtml":"Please click this link – <a href=\"https://www.whatismybrowser.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">whatismybrowser</a> – and copy \"Your web browser's unique URL\". Then click the back button and paste the URL into the Detailed Description.","callToAction":"General Support","introHtml":"Start here if you need assistance with any Perspectives website or class.","icon":10487,"iconUrl":"https://psplabs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10487","groups":[5,6,4],"key":""},{"id":"17","name":"Bugs & Defects","descriptionHtml":"Please click this link – whatismybrowser – and copy \"Your web browser's unique URL\". Then click the back button and paste the URL into the Detailed Description.","callToAction":"Bugs & Defects","introHtml":"Something not working right? Let us know!","icon":10476,"iconUrl":"https://psplabs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[5,6,4],"key":""},{"id":"2","name":"Technical Support","descriptionHtml":"Please click this link – whatismybrowser – and copy \"Your web browser's unique URL\". Then click the back button and paste the URL into the Detailed Description.","callToAction":"Technical Support","introHtml":"Laptop and Desktop support for Perspectives staff and volunteers.","icon":10467,"iconUrl":"https://psplabs.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10467","groups":[4],"key":""}],"reqGroups":[{"id":5,"name":"Students"},{"id":6,"name":"Coordinating Team"},{"id":4,"name":"Internal (National & Regional)"},{"id":2,"name":"Need approval"}],"orderMapping":{"5":[24,21,18,17,19],"6":[18,23,17,19,24],"4":[18,23,22,17,19,2,20,24],"2":[22],"1":[18,17,19]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6ce0d7a2-7aa9-35ba-8d77-70b3c22e354f","appLinkName":"System Confluence","appLinkUrl":"https://psplabs.atlassian.net/wiki","spaceKey":"PHD","spaceName":"PSP Help Desk","spaceUrl":"https://psplabs.atlassian.net/wiki/spaces/PHD"},"labels":[],"projectKey":"PSPH","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PSPH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Perspectives","description":"Welcome to the help center - we're here to help! 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